Microsoft Partner·Family-run since day one

IT support · Surrey

IT Support in Sunbury-on-Thames

Family-run managed IT support for businesses, schools and home offices across Sunbury-on-Thames, Shepperton and Walton — 15 minutes from our Hampton Wick base.

Why Sunbury-on-Thames businesses choose CLD

Local, fast, family-run — 15 minutes from Sunbury-on-Thames

Sunbury-on-Thames is a natural extension of our on-site patch. Our engineers are already on the road daily across Hampton, Teddington and Kingston, and Sunbury sits directly across the river — well inside our same-day response area. Unlike the large regional MSPs whose engineers come out of Reading or central London, and unlike break/fix outfits that only turn up when something has already gone wrong, we run a proactive managed IT model. That means your systems are monitored 24/7, patches and cybersecurity updates are applied automatically, and problems are usually caught before your staff notice them. When you do need someone on-site — a switch swap, a new starter setup, a boardroom AV issue before a client meeting — we can be with you the same working day rather than three days later.

We already support businesses either side of Sunbury — Shepperton, Walton-on-Thames, Ashford and Hampton — so we understand the local mix: professional-services firms working from serviced offices, independent schools and nurseries, trades and construction companies running Xero and Simpro from vans, and retail and hospitality on Sunbury Cross. Whatever the sector, the underlying IT stack is usually similar: Microsoft 365, a handful of laptops, cloud accounting, some form of VoIP, and a lot of assumptions about backup and security that don't survive a real ransomware attack. We fix the fundamentals first — MFA on everything, managed EDR on every endpoint, independent Microsoft 365 backup, and a proper disaster recovery plan — and then look at productivity and growth.

Local response times

For most Sunbury-on-Thames clients we commit to a 30-minute triage on urgent issues during business hours, a target 4-hour fix, and same-day on-site attendance for anything that can't be resolved remotely. Out-of-hours cover is available for schools and organisations that need it.

  • Under 15 minutes from our Hampton Wick base
  • Same-day on-site for outages
  • 30-minute remote first response
  • Named engineer who knows your setup

Coverage

Postcodes we cover around Sunbury-on-Thames

Primary postcodes

TW16TW17

Neighbouring areas we also cover

SheppertonWalton-on-ThamesHamptonAshfordFeltham

Industries we support in Sunbury-on-Thames

  • Professional services & consultancies
  • Independent schools & nurseries
  • Trades, construction & property firms
  • Retail & hospitality on Sunbury Cross
  • Charities & community organisations
  • Small manufacturing on Sunbury Business Park

Working near Sunbury Cross, Sunbury Business Centre, Kempton Park, Sunbury Business Park.

How we work locally

A local team, on the road across Sunbury-on-Thames daily

Same-day on-site

Engineers 15 minutes away in Hampton Wick — no waiting three days for a visit.

Fixed monthly cost

Predictable per-user pricing that includes helpdesk, monitoring, patching and security.

Security by default

Managed EDR, MFA, email security and independent M365 backup — included, not upsold.

Services

IT services we deliver in Sunbury-on-Thames

FAQ

IT support in Sunbury-on-Thames — common questions

How quickly can you get on-site in Sunbury-on-Thames?+
Our base in Hampton Wick is roughly 15 minutes from Sunbury-on-Thames, so we can usually be on-site the same working day for urgent business issues, and inside two hours for a genuine outage. Most day-to-day requests are handled remotely within minutes.
Do you offer managed IT support or just break/fix in Sunbury-on-Thames?+
Both. Most Sunbury-on-Thames businesses we work with are on a fixed monthly managed IT contract — proactive monitoring, patching, cybersecurity and unlimited helpdesk. We also help homes and micro-businesses on a pay-as-you-go basis for one-off repairs and setup.
Are you cheaper than the big Microsoft Partners covering Sunbury-on-Thames?+
Usually yes — we're family-run with low overheads and no salesforce, so Sunbury-on-Thames SMBs typically pay less per user than the large regional MSPs while getting a named engineer who actually knows their setup.
Which postcodes do you cover in Sunbury?+
We cover the whole of TW16 and TW17 — including Sunbury Cross, Sunbury Common, Lower Sunbury, Halliford, Upper Halliford and Kempton — as well as the neighbouring Shepperton (TW17) and Walton-on-Thames (KT12) postcodes.
Do you support schools in Sunbury?+
Yes — we support independent and state schools across South West London and Surrey with safeguarding-compliant filtering, RM Unify / Entra ID setup, Intune device management, and managed backup. Happy to arrange an in-person visit for a free IT audit.

Other local areas

Nearby towns we also cover

Get IT support in Sunbury-on-Thames

Book a free consultation or IT audit and see how CLD Computers can support your Sunbury-on-Thames business.