Sector
IT Support for Property & Facilities Management Companies
IT support built for multi-site property teams — secure device management, resilient portals and compliance-ready record-keeping across every site you manage.
The Problem
Property and facilities management companies run a different kind of IT estate to most businesses. Site managers and engineers are spread across multiple buildings, logging into booking, maintenance and tenant-portal systems from shared offices, control rooms and site cabinets. Laptops and tablets move between locations, local admin accounts sit unrotated for years, and patch windows are missed because a device happened to be offline. Tenant and leaseholder data — names, contact details, access records, incident logs — is exactly the kind of personal data the ICO expects you to protect, and insurance and tender questionnaires increasingly ask for evidence of Cyber Essentials, controlled admin access and a documented leaver process. The result is a support model that fails if it treats a multi-site property business like a single-office company.
How CLD Computers Helps
CLD Computers provides managed IT support designed around how property and facilities teams actually work. We enrol every laptop, tablet and kiosk into Intune so devices are encrypted, patched and policy-managed regardless of which site they connect from. Site staff get secure, conditional-access-only sign-in to booking, maintenance and portal systems from any location, on managed devices, without VPNs or shared logins. We rotate local admin passwords automatically, deploy Windows Update rings so patches reach every device even when they're offline, and apply a documented data-retention policy so tenant and leaseholder records are kept, archived and deleted in line with your obligations. When someone leaves, our offboarding workflow revokes access, wipes company data from personal devices and closes the door — so former site staff can't reach the systems they used to manage. We also harden email against phishing targeting your accounts team, and we raise your Microsoft Secure Score from a weak baseline to a defensible posture you can show your insurer and your next tender.
Benefits
Why businesses choose this service
- Multi-site device management — every laptop, tablet and kiosk enrolled, encrypted and policy-managed
- Secure, conditional-access sign-in for distributed site staff without VPNs or shared accounts
- Automatic local admin password rotation (LAPS) so stale admin accounts can't be reused
- Windows Update rings that patch devices even when they're offline or roaming between sites
- Compliance-ready record-keeping with a documented data-retention policy
- Documented leaver offboarding that revokes access and wipes company data from personal devices
- Anti-phishing email security and staff awareness for your accounts and property teams
- Visible security improvement you can evidence — a defensible Microsoft Secure Score
- UK-based engineers who understand the working day of a property team
What's included
Every engagement comes with
- Microsoft Intune enrolment and policy management for every device
- Conditional Access and MFA for all site and office logins
- Local Admin Password Solution (LAPS) with automatic password rotation
- Windows Update rings and compliance reporting
- Documented data-retention and record-keeping policy
- Standard leaver offboarding workflow with device wipe
- Advanced email security with anti-impersonation and phishing protection
- Secure portal, booking and maintenance system access on managed devices
- Microsoft 365 tenant hardening and Secure Score improvement
- Quarterly reviews with your IT and compliance leads
Case study
Real remediation work for a property services client
A property services client came to us after inheriting an estate where the previous provider had never touched the basics. Devices across their sites had long-expired local admin passwords, Windows updates were being missed because laptops were offline when patches released, and there was no clean way to remove a leaver's access or demonstrate that tenant data was handled in line with their obligations. Working with them, we enrolled the whole fleet into Intune and applied compliance policies so every device had to be encrypted and healthy before it could reach company systems. We rolled out LAPS so local admin passwords rotated automatically, and set up Windows Update rings so patches reached devices the moment they came back online. We documented a data-retention policy covering tenant and leaseholder records, built a standard offboarding workflow that revokes access and wipes company data from personal devices, and tightened email security against phishing aimed at their accounts team. The client's Microsoft Secure Score moved from a weak baseline of around 47% to a posture they could show their insurer and take to their next tender with confidence.
FAQ
Frequently Asked Questions
How do you secure access for staff working across multiple sites?+
How do you handle local admin passwords and patching on devices that are often offline?+
How do you keep tenant and leaseholder data compliant?+
Do you support the property management and maintenance systems we already use?+
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